Terms of Service

These Terms apply to all relations between the User and the Company in connection with the use of the Site and of the products and services provided through the Site.

Where individual provisions, guidelines or other rules are set out on the Site, they also form part of these Terms.

The User may apply to purchase products by the methods specified on the Site.

A contract of sale is formed between the User and the Company at the point when the Company has received the order and the necessary payment and other procedures have been completed.

For product prices, delivery times, specifications and other conditions, please refer to the relevant product page or the information provided at the time of order.

ⅡA Diamonds products include made-to-order items, production of which begins after an order is placed, and bespoke items, which are made to the customer’s requirements.

Due to the nature of these products, cancellation, return and exchange of made-to-order and bespoke items are, as a general rule, not accepted more than 24 hours after an order is confirmed.

Specifications, production periods and other conditions are advised on the relevant product page or individually at the time of order.

Payment for products is made by the methods specified on the Site or otherwise designated by the Company.

Available payment methods, payment timing and other conditions are as set out in the “Specified Commercial Transactions Act” disclosure.

Dispatch timing and delivery conditions are as set out on the relevant product page, in the information provided at the time of order, or in the “Specified Commercial Transactions Act” disclosure.

For delivery outside Japan, where customs duties, import taxes, customs clearance fees or other charges arise, they are, as a general rule, borne by the customer.

Whether an item is in stock, made to order or bespoke, cancellation is accepted where you contact us within 24 hours after the order is confirmed.

Cancellation, return and exchange at the customer’s convenience more than 24 hours after the order is confirmed are, as a general rule, not accepted.

Where a product is damaged or defective, or an item different from the order is delivered, the Company will respond by the method set out in the “Specified Commercial Transactions Act” disclosure.

Jewellery made by ⅡA Diamonds is eligible for the Lifetime Care established by the Company.

The scope of Lifetime Care, the services provided free of charge, chargeable services, exclusions and other conditions are as set out on the “Lifetime Care” page of this Site.

In using the Site, the User must not engage in any of the following.

• Conduct that violates laws and regulations or public order and morals
• Conduct that infringes the rights, interests or reputation of the Company or of a third party
• Registering or providing false information
• Interfering with the operation of the Site or of the Company’s services
• Unauthorised access or other conduct that harms the security of the Site
• Using information on the Site for improper purposes
• Purchasing products for resale or for any other purpose the Company deems inappropriate
• Any other conduct the Company deems inappropriate

Copyright, trademark rights and other intellectual property rights in the text, photographs, images, video, designs, logos, trademarks and other content published on the Site belong to the Company or to third parties holding the relevant rights.

Except where permitted by law, such content may not be reproduced, republished, altered, distributed or otherwise used without the Company’s permission.

The Company may change, interrupt or suspend all or part of the Site or its services without prior notice where it considers this necessary, including for system maintenance, failures or disasters.

While the Company endeavours to ensure the accuracy and security of the information published on the Site, it does not warrant at all times the completeness, accuracy or usefulness of that information.

Except in cases attributable to the Company, the Company is not liable, to the extent permitted by law, for any damage arising from the use of, or the inability to use, the Site.

The foregoing does not apply where the law does not permit the Company’s liability to be limited or excluded.

The Company may change these Terms where there is a change in law, a change to its services or other necessity.

The revised Terms take effect from the time they are published on the Site, or from such other time as the Company separately specifies.

The Company’s handling of personal information is as set out in the “Privacy Policy” on this Site.

These Terms are interpreted and applied in accordance with the laws of Japan.

In the event of a dispute between the Company and the User in connection with the Site or these Terms, the Tokyo District Court or the Tokyo Summary Court is the exclusive court of first instance by agreement, to the extent permitted by law.